FREQUENTLY ASKED QUESTIONS

PRODUCTS

Do I require a great deal of training to use the board?

Answer:
The TeamBoard is extremely simple to learn and use! Just visit the Education or Business section of our website for information. We also ship the TeamBoard with a comprehensive and a useful "Quick-Start" Guide that mounts to the back of the board for easy reference. In addition, TeamBoard has a helpful Technical Support desk available from 8:30 a.m. to 5:00 p.m., Monday through Friday.

Is the TeamBoard difficult to upgrade?

Answer:
The TeamBoard comes with an easily detachable, upgradeable controller. For a nominal addition charge, simply swap-out the controller and you will have the latest and greatest TeamBoard without purchasing a whole new board! And our user-friendly software is free to Registered Users. Simply go to Tech Support and log on.

What sizes are TeamBoards available in?

Answer:
The TeamBoard comes in many configurations, from wall mount and track mount to cabinets and table-top models. Our standard sizes are 62" x 50" and 54" x 42". Please see the Product section of the website for more details. For custom sizes, please phone our customer service line 1300 882 245.

Do you make a stand that will allow me to take my TeamBoard on the road?

Answer:
The TeamBoard comes with many mobile options that will allow you to take your presentations on the road with a small, 31" x 25" board or with our large 60" x 48" TeamBoard. Just ask our customer service team for more details. 1300 882 245.

MAINTENANCE

What should we do if someone writes on the TeamBoard with a permanent marker?

Answer:
Although the TeamBoard is not designed for use with permanent markers, should someone write with one on the board, use a regular dry-erase marker, scribble back and forth over the permanent marker ink and erase. You will see it gradually disappear. Repeat if necessary. In exceptional circumstances use over-the-counter rubbing alcohol, diluted 70%.

HOW TO...?

What are the best ways to use the TeamBoard?

Answer:
The TeamBoard is an exceptional tool for Presentations, Training, Collaborating and Distance Communication.

Does the TeamBoard work with a data projector?

Answer:
The TeamBoard is your data projector's ideal partner, dramatically enhancing your presentations or training sessions. Simply connect any data projector to your computer and project your presentation onto TeamBoard's exclusive low-glare surface. Your finger becomes the mouse as soon as you touch the pressure-sensitive surface.

Does the TeamBoard work as a whiteboard?

Answer:
TeamBoard's exclusive low-glare surface is excellent for use with both data projectors and dry-erase markers. We do not have one surface for one use and another surface for a different function. One board does it all. Simply start drawing with a dry-erase marker and the TeamBoard automatically captures what you write.

Will the TeamBoard work with Video Conferencing or over the Internet?

Answer:
Yes it will! The TeamBoard is an exceptional tool for distance communication and collaboration. Simply connect the TeamBoard to your preferred video conferencing provider or log onto the internet and remote sites can not only see what you are doing at the TeamBoard, but they can share your application as well.

How do I connect the TeamBoard?

Answer:
A single, standard network cable is all that connects the TeamBoard to your PC. This means that the wiring can be easily concealed. Contact our Support Team on 1300 882 245 and ask about our new Advanced Wireless Technology - now available as an add-on to any TeamBoard model.

PURCHASING A TEAMBOARD

How can I be given a demonstration?

Answer:
To see a demonstration of our products, please phone 1300 882 245 to put you in touch with an authorised TeamBoard Reseller in your area.

Where can I buy the TeamBoard?

Answer:
The TeamBoard is available through our extensive network of authorised TeamBoard Resellers across Australia, New Zealand and the Asia Pacific. To locate a Reseller near you please visit the ‘Where to Buy’ section of the website or phone 1300 882 245 for your closest Reseller’s details.

What kind of warranty do you have?

Answer:
The TeamBoard is backed by a 5-year warranty. We provide quality construction, a patented tension-control system, an exclusive low-glare drawing surface suitable for use with both dry-erase markers and data projectors, and a high-resolution controller tested and proven in industrial environments. And the TeamBoard writing surface also has our unparalleled 5-year warranty.

What are your lead times?

Answer:
Standard TeamBoards are available within one to two week lead-times depending upon your location.

What colours does the TeamBoard come in?

Answer:
The standard line of TeamBoard products are available in our charcoal finish. We also have a line of Wood and Etex Cabinets backed by 35 years of furniture manufacturing experience.

TEAMBOARD SOFTWARE

Is the TeamBoard difficult to upgrade?

Answer:
The TeamBoard comes with an easily detachable, upgradeable controller. For a nominal additional charge, simply swap-out the controller and you will have the latest and greatest TeamBoard without purchasing a whole new board! And our user-friendly software is free to Registered Users. Simply go to Tech Support and log on.

How do I get updates to the software?

Answer:
TeamBoard software is updated regularly to ensure that our customers’ demands are met. Let us know what you would like to see, and if it makes the TeamBoard simple to use, we will incorporate it. To get the latest version, click on Software now. Please also update your user profile to receive update notices via e-mail

COMPARING

What makes the TeamBoard better than the competition?

Answer:
The TeamBoard's detachable, upgradeable controller means that unlike any of our competitors, users do not need to purchase a new board when technology changes. The TeamBoard's exclusive surface means that, unlike similar competitors, you can use our board as an Electronic Whiteboard and as an Interactive touch screen. All of TeamBoard's accessories are standard office supplies. There are no specialised pens or pen-trays, erasers, cables, etc. And don't forget TeamBoard's exceptional 5-year warranty!